RW
Roxanne W
1 reviews | Active since Sept 2016
02 Oct 2019, 15:18
Worst Wedding Venue!
Such disgusting behaviour from this company! Do not believe that they will return your deposit of R8000, as they inform you only afterwards that the terms in the contract changes. Also, they have no back up plan with regards to load shedding, even if you ask about it, they show you a generator, however the thing doesnt work. I had a wedding with almost 3 hours of no power at night. Guests were served cold food and speeches, cutting of the cake, garter and bouquet throw was all done in darkness then they had the nerve to refund only half of the deposit!!!!!
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Rusticana 's replyOfficial
19 Nov 2019, 08:03Dear Roxanne. We are truly sorry about the inconvenience the power outage caused at your wedding on 2 March 2019. Please check the statement of all payments made and final invoice that I emailed on 19 March to confirm that the full refundable amount was paid back. Kind regards Rusticana Management
Rusticana 's reply19 Nov 2019, 08:03
Official
Dear Roxanne. We are truly sorry about the inconvenience the power outage caused at your wedding on 2 March 2019. Please check the statement of all payments made and final invoice that I emailed on 19 March to confirm that the full refundable amount was paid back. Kind regards Rusticana Management