Disgusting customer service by Rustenburg Local Municipality

Disgusting, disappointing and pathetic service from Rustenburg Local Municipality. I have no electricity since Thursday night and started reporting on Friday , and even went physically to the call center but am just being treated like a mad woman. Something burnt by the electricity pole that supply us and only my house was left without electricity. Since then I had been calling the RLM Call Center but the responses I get are so pathetic. I had to leave my kids in the dark and rush to Zeerust because my mom is very sick. I explained everything to them but still their response is *********. Around 1am, an electrician called me and said I must tell my kids to open for them sothat they can fix from the box. Then he told my kids that something got burnt by the pole and they will come back with the right equipment but to no avail. The whole day I had been making follow ups but still nothing happened. My house is still in the dark and when I called again this evening they said my problem was sorted and that's a lie. I called again and I was told that the problem is I'm making follow ups whilst in Zeerust. What a disgusting service from our own people. The people that we voted for.