Bad services

From Friday I have been calling the customer service center to send the electrician to switch on the house,they gave me the reference number. 144727 I waited later when I give them back the reference they say it was the wrong address they will fix it and send someone the following day nothing happed.i called again and give them the reference number they check and say they supervisor will call me.Today is Sunday I called again to give them the reference number and they say they will send someone.Just to come and switch the main breaker is takes more than 3days.what is stressing I filled my fridge with food to cover for January now I must the fridge start to smell.