Dissatisfied customer

I am very disappointed how the king’s gate hotel in Rustenburg handled my refund request. I have requested refund on the 22 March 2020 after the official announcement of the lockdown. The hotel rep**** and agreed to refund me 100% of my money, but that has never happened even today. I have sent several emails and made phone calls which were answered by Tsholofelo Morupi and Mary who kept on saying to me the refund had been processed probably I will receive it in the next 2 days . Now there’s no response on my calls and emails and I want my refund, even if we do not consider the setbacks of COVID-19, I still met their refund conditions. Their contact details: 010 109. 0947/***/***/***/***.