Very Disappointed

Very disappointed, about my couch set. I bought on 29/07/2026 a Portofine 3 Piece Lounge Suite Brown. On 29/07/2026 they delivered the Lounge suite at my husband work. The Lounge Suite was closed with white bag. The lounge suite was in the container till 12 September 2026. On 11 September 2026 we move to new place. This why the lounge suite was in the container. When my husband open this. All 3 piece was cover on site with box. Then my husband take it of. The lounge suite is broken. The leader has shaved.

On Monday 12 September 2026 visited i Russells. So so plenty excuses. They log my complain. The lady Tshepi sent me a ref number from her own phone. Till today i hear nothing about my lounge. I bought this lounge suit cash.

The day I bought the lounge suite I told the lady we are busy to move to another place and I can open the set on the 11 of September 2026. I said to her if there is any problems they must fix this. The manger said this is okay. Now she come with so many excuses.

Is there any one what can help me. Or maby I must get legal advice. Russells Krugersdorp this not the fist time we struggle with you. I will take it further. I will and see my lawyer. R10000 cash is plenty money😡😡😡😡😡