Russell baker attorney or African bank - No solution for R220 -280 from 2021/2 - payment now demanded R2000+

I have just got a call from Russell Becker attorney, on behalf of African bank demanding payment, though now my account is open R230 - 280 moved to 1000 + within a month is now R2000+ with interest, yet I am still awaiting the recorded call discussing the discount that was granted to me and closed off the account from 2022, we going back and forth just to pull out a recording and settle this whilst my interest builds up. I cannot get a paid-up letter because there is no record of my account in the branch linked to my ID and my fingerprints also is not working only with African bank yet works everywhere else with no issue every. last review African bank called me and said they will investigate and then call me back , it will take 7 days , no feedback to date thou a call early this morning asking me to make payment of 2000+, interest keeps building up because no one wants to take the time to pull out the recording yet at the beginning of each call they tell you each call is recorded for quality purposes. This seems to be schemed to get as much money out of us as possible, is it the Russell Becker attorney or African bank ... Sthembile Zuma form Russell Becker could not give me a reference number or anything for the call. This is miscommunication from African bank that they refuse to resolve, i am not sure if they are even in communication Russell Becker attorney, i am the customer. why will i settle the entire amount of my credit card but leave a small balance of 200+ to mess my entire credit score!!!! i am tired of these games played to keep us south Africans in a financial mess. We are still recovering from Covid relating to health and finance there after the unrest/looting thou for small mess ups like this puts a massive strain on my name. This is wrong be it an attorney or bank, its simple common sense, pull out the recording and settle this matter.