worst sevice in retail

<p>I placed a order for the first time on runway sale. This was on the 1st of June 2016. After 20 working days they said that the order would be dispatched. It was not showing this on the website. I phoned to find out what the status was and the lady said she would get back to me the next day this was on the 21st working day . There was no reply the next day so I phoned again. Another lady said there was a problem with the supplier ALDO and she would get back to me. She did not as well. Therefore I had to phone again, another lady said that the stock was not available as something happpened to it. I was shocked as you cannot sell something and accept payment for something that you dont have. I told them to pay the money for the ALDO shoes into my account which I had paid over a month ago. They said it would take up to 10 working days so I am still waiting. They were however still surposed to send my POLO BELT. I only recieved it today (07/07/2016) . When I opened the packaging the belt was different to what I saw online. I phoned runway in order to rectify the problem. but the lady said that I should send an email and go through a long process in order to send it back with my own money in postage fees. This is pathetic service as I waited more than a month to get only some of the stock I ordered, and the stock I recieved was damaged and not the same as the picture I saw on the internet. I am shocked to see that a company like this can opperate. </p>