Swift Response to *****ulent Purchases

On the morning of 25 January 2024, around 3 am, I kept receiving payment notifications. When I checked, I saw that they were online purchases which I did not make nor authorised. The person had already spent more than R8000.00 from my account. I immediately called my bank's ***** division to report the matter. Thereafter, I checked my emails and I saw that the person that hacked my account "forgot" to divert the emails to them, instead, I received notifications about the items bought etc. Then I emailed MyRunway for them to not process the purchases because they were not authorised. When they opened their offices at 8am, I called them and spoke to a lady I think her name is Channel/Rochel.. she was very calm and assured me that she would cancel the purchase that had not yet been processed and then ask the warehouse not to dispatch the orders that were processed. She managed to do this so quickly. Within 1hr of my call to Runway, I received email confirmation that all the orders were cancelled and that a refund was processed.

I just want to express my gratitude and happiness with the service that I received during this stressful time.

Thank you once again. I will still shop on your website, but this time, I will not be saving my details on the account :)