RUNWAYSALE USELESS RETURN AND COLLECTION SYSTEM

In November 2023, I ordered items from runwaysale. After receiving the order some items were not fitting so I logged a return, and initial collection was supposed to be on 29 November 2023. To date the collection is still not done, and it has just been back an forth emails with the agent who try to make it seem like their ineffective and useless collection system is my fault. To date I am stuck with items i cannot use while runwaysale is holding my money because they simply cannot deal with a simple collection. I have allowed so many opportunities for the agent (Kira) to address this but even I can seen the responses are for the sake of responding, not to address the issue for the customer. The return and collection system, which unlike other retailers is nor even free is so useless. Too bad there is no rating below one star, because they deserve even one. UTTERLY USELESS.