RunwaySale Nightmare

<p>I have been using Runwaysale for about 6 months now. I made an order in September and it was at "still awaiting stock to arrive" for approximately 6 weeks.-I only reveived the goods in November. Though I am aware that they have a policy of 9-20 working days, nobody contacted me to advise that the order was delayed and why. I emailed and after calling several times and being told they'd get back to me , finally someone explained to me that the goods they received were no good and requested new stock, but I would have to wait another 9-20 days period, so I requested that they credit my account and ship haterver they had. I overlooked that because mistakes happen and everyone deserves a 2nd chnace. Again I have ordered a few items, payment and everything went through 24/11/2016. I am still waiting for my order I have been aclling and emailing the company since 05/01/2016, I have not received a direct responce, even through I have followed up twice, all I get is a generic "we'll get back to you asap" response. Also when you call the helpline it has a recording stating "high call volumes" I have called early in the morning , over lunch, in the evenings and it's hard to believe that they are having high call volumes and cannot attend to the customers the whole day, even though the festive season is over. I have asked them to please credit me or refund me but guess what, still no response. I just want my money back as I'm over chasing them as if they are doing me a favour when I am a paying customer. </p>