RUNWAY SALE ARE NOT HONERING

good morning I am experiencing a serious problem with RUNWAY SALE ONLINE ,last year I bought a peer of sneakers only to find that they are big then I requested a return I followed all the processes for the to collect it back they never come , then this year I ordered the correct size but they send me the smallest of what I have order , I then contacted them , please see their respond below At RunwaySale we strive to deliver the best service to you… please help us by rating your agent at the bottom of this email. By: Genevieve Genevieve (RunwaySale.co.za) Feb 8, 09:14 SAST Hi Thandi,

Thank you so much for keeping us posted on this collection.

I am really sorry about this.

The collection has been rescheduled for Monday 11 Feb 2019.

Time: 12-5pm, Weekday

Booking ref: JNB **********

Will you please forward us the waybill number provided upon collection. Kind regards Genevieve Communications & Satisfaction Team Woodstock/Cape Town Tel: **********

Thandi Modibedi Feb 8, 08:56 SAST

Good morning My parcel is still not collected Thank you Thandi Modibedi | Technical | Supply Chain Management Phone: +2711 ********** | Fax: +2711 ********** | ********** SAA Technical8 Jones RoadOR Tambo ComplexKempton Park- Johannesburg- South Africa Attachment(s) ********** ********** 0313.png

Genevieve (RunwaySale.co.za) Jan 30, 16:39 SAST Hi :)

I have booked the collection for your order with Dawnwing couriers.

Please make sure that you include your invoice with your order number on and please send us your tracking number given by the courier so we can keep track of your return :)

Date: 04 Feb 2019

Time: 12-5pm, Weekday

Booking ref: JNB **********

Will you please forward us the waybill number provided upon collection.

Have a wonderful day! Kind regards Genevieve Communications & Satisfaction Team Woodstock/Cape Town Tel: **********

Thandi Modibedi Jan 30, 16:16 SAST

Hi ! Yes ! That is the correct address Thank you Thandi Modibedi | Technical | Supply Chain Management Phone: +2711 ********** | Fax: +2711 ********** | ********** SAA Technical8 Jones RoadOR Tambo ComplexKempton Park- Johannesburg- South Africa Attachment(s) ********** ********** 2847.png

Genevieve (RunwaySale.co.za) Jan 30, 14:57 SAST Good day Rachel,

I trust you are well. :)

Will you please be so kind to confirm if collection can be done from the address below?

rachel modibedi 5104 mogo street extention 33 Birch Acres kempton park, Gauteng, 1618 South Africa T: ********** 926

We look forward to hearing from you. Kind regards Genevieve Communications & Satisfaction Team Woodstock/Cape Town Tel: **********