Poor Communication and Long Waiting Periods

I've been shopping at the runways sale for the past two years and though they have great bargains, I'm not impressed at all at the delivery / waiting period of my purchases. Initially the maximum waiting period was 7 days. However for the pass few purchases made this year alone. Ive had to wait the full 25 days for delivery. On a few occasions, i had to contact them to find out whats happening to my order as it was way pass the 25 day threshold. They could improve on customer feedback and communication regarding the orders placed and that which exceeded the given delivery date.