Pay my money back into my account today.

I have been experiencing a problem with my runaway since last week I have been calling to do my item returns and firstly I called & was told that on Wednesday the item will be collected which they never did on Thursday I called and was told that the person I spoke to did not do their job and that their going to reguest again and they will come on Friday which they never did yesterday I called again and spoke again to chalene who had promised that the item will be taking yesterday at 4:30 again nothing today I called to speake to a manager because I wanted my money back and should have left from pta to Kimberley for a funeral and I was told it’s not possible when I asked to speak to a manager I am told the manger is not available when I asked until his done the lady dropped off my call.. bad service for returning your items back at runaway 😡😡😡