Pathetic Customer Service

<p>On the 27/11/2016 I purchased a pair of shoes from Runway Sale online. Upon payment you receive an automated response informing you that your purchase will arrive within 9-20 working days after the closing date of sale. This is a LIE!!!!!! I receievd my order on the 29 December- By then, I had sent about 4 emails requesting info on my order. To date, I have not received a valid response other than a generated email about high festive season volumes and that a consultant will get back to me soon as possible.</p> <p> </p> <p>As it was infact festive season, I tried to be understanding keeping their 'high volumes' into account. When myorder arrived on the 29 December (over 5 days later than the 5-20 working day promise) the shoes did not look the same as advertised! itooks as if the shoes had been worn! There are scuff marks on the sides of the shoes and instead of a metalic/glossy finish as the picture advertised, it was dull and matt. This was highly disappointing and frustrating. I tried calling the customer contact number advertised on their website. When you call, you are told that they are experiencing high call volumes and the phone rings endlessly!!!! This happened more than 5 times. Not once was I able to get through to a consultant. I then send 3 more emails, again, no reply. I even sent them a private message on Facebook....again no reply. There after i posted my complaint to their facebook page. again, NO RESPONSE. </p> <p> </p> <p>Their return policy says that you have 7 days to return your product if unhappy. But For 7 days Ihave tried aimlessly to get in contact with a single soul working at Runway Sale but no one responds!!!!</p> <p> </p> <p>Now I am stuck with ugly shoes that I have no way of returning since I cannot get a simple reponse as to how to return their ****. This is the most unproffesional, underhanded online store ever!! </p>