pathetic customer service

<p>Can someone please explain why my October orders haven't not arrived yet? A work colleague of mine ordered from the same two sales an hour after I did, yet she received her items weeks ago. How do you choose which Customers receive their orders first? Clearly it’s not based on first come first serve basis, defeating the entire point of your system and sales. </p> <p> </p> <p>I have been a loyal customer of you guys but recently you are really dropping the ball. A part from no communication regarding the late delivery of this order, I have had issues with two other orders prior to this. My Wonderbra items differed from what I ordered. The Guess bracelet I purchased was removed from my order because of issues from the stockist. For the latter, I literally paid delivery for a t-shirt. There was no offer made to reimburse me for delivery.</p> <p>Despite these issues I was understanding and patient. However, knowing now that certain customers are given preference over others has made me lose that patience.</p> <p> </p> <p>Do you know what sets sites like Zando and Spree a part from you? Their impeccable customer service. Further to that, I don’t have to pay for delivery every time I see an item I like.</p> <p>Despite having to pay your additional delivery fee, I have continued to support you as the products you provide us are of the best quality.</p> <p>However, all this doesn’t matter if you lack good quality customer service.</p> <p>Giving people a R50 voucher because you messed up isn’t enough. You need to show that you respect your customers. But your complacency and lack of interest to queries from your Customers proves otherwise.</p> <p> </p> <p>I had the courteousy of emailing you my grievances. However, you refuse to respond to my numerous emails and your call care line is constantly busy. You seem to only respond to customers on facebook, why? Why place your email and telephone number as your contact details on your website when your Customers can't reach you via these means??!</p> <p>It also seems like you lack interest in the concerns raised on hellopeter. Do you feel you are above what is required by law? You are in clear breach of your terms and conditions.</p> <p> </p> <p>I have numerous orders pending. I will not hesitate to cancel them all if this is not resolved soon.</p> <p> </p> <p> </p>