No refund after 8 days,No communication or sense of urgency

I made a purchase on 31st July which apparently failed due to Instant pay problems, the next day 1st August made another order and submitted POP from the one from the previous day. It took so long for their "Finance department" to allocate the payment to my order that i had to cancel it.

Its now 8 days later and i still dont have my refund,i dont understand how its so instant for you to take my money but now i have to struggle for days to get it back.

I have been calling and getting promises for feedback and call back and no one bothers to sort out my issue.

If you not interested on calling me or giving feedback,then allow me to speak to your accounts/finance to find out where is my money.

Im being inconvinienced by this as i can rather commit that money to something else instead of you keeping it in your wallets.

Your system are failing you or you simply failing as a business,i have made purchases before with you but this is the worst i have experience.

I have done over 5 online shopping in the past 2 weeks and your are even defeated by the smallest local retailers interms of professionalism and customer support.