No refund!

I ordered an item online on Black Friday, only to be informed on 20 December that Runway Sale cannot honor and refund would be processed. That was understandable. I provided banking details on 24 December and received an email from Kim on 30 December confirming that my details were received and the refund should reflect in my account within 72hrs. Phone calls and emails later still no refund, even after I was promised a POP for the refund this past Tuesday and informed that refunds are done In batches hence the delay. I am a regular online shopper and have been happy with the service up until now. I am absolutely appalled at the service.