Good service with a terrible client

I got an email from Kim informing me that there was a problem with my order and that some of the items were not available any longer. It was the first time since shopping at Runwaysale that this has happened to me and I have to admit that I was short and rude in my reply when I asked what happened. Kim explained the whole situation very politely (which is more than what I would have done after dealing with such a rude client) and also explained how I would be refunded for those items. She was spot on with her information: the refund was made promptly and I had a better understanding of what went wrong with my order. I would like to thank Kim for her patience and good nature and also apologise for my curt emails: she is truly an asset to the Runwaysale team!