Furied.
<p>I have countless issues with RunwaySale. Firstly, they say they strive to deliver the best service, i disagree, their service is DISGUSTING. </p> <p>They do not respond to emails, you have to pick up the phone and call them everytime you have a question / query. Then, eventually when they reply, its always 2/3 days later (after i ****ped them out for NOT reading emails). Not cool. </p> <p> </p> <p>Secondly, they take ages to deliver. I placed an order 12 April 2017, its 10 May 2017 and all my order tracking says is "payment received". - I get the whole 9-20 working days delivery process, but almost a month later and no further update of my order??</p> <p> </p> <p>Thirdly, they take ages to process refunds (because they do not offer exchanges) my item was collected the 26th of April.... its now May 10th - still nothing? </p> <p> </p> <p>Oh and when they are busy with your query, they do not communicate the updates with you unless you call them. So do not bother emailing them cause all you will get is an acknowledgement email. Nothing else. </p> <p>I used to be a regular buyer but lost all interest. You find one 'quality' item, they send it to you DAMAGED, but cannot replace it because by the time you have received it, the sale has ended one month ago! so the 'alternative' is a refund. LOL - that gets me everytime!</p> <p> </p> <p>I have complained to their Manager, she loaded my account with a R100, funny though, cause with each purchase i have to pay R45 delivery? Hhhmmm..</p> <p> </p> <p>Poor poor poor. This is not service delivery when the 'valued' customer is the one doing all the dirty work.</p> <p> </p> <p> </p>