Exorbitant Funds, censored communication

I sent an email to Runway on the 26th of April asking about the whereabout of my order.

Carla rep**** and said the 28th of April saying that they only have one of my orders and not the other order.

later in the afternoon Genevieve informed me that the other item could not be dispatched due to the supplier.

later in the evening of the 288th of April I asked that my order be cancelled as I want a complete order.

on the 29th of April I received the following email from Genevieve I am not sure how quick did they decide to give me an incomplete order without asking for my opinion, they basically forced an incomplete order on me just so I can pay for delivery fees of items I did not want since they were incomplete to start with. The amount for the item refunded will be refunded back to your Payflex account and they should refund any difference which was deducted from you.

Unfortunately in order to offer the prices we have, we need to work on a virtual stock model. Meaning we do not have the stock on hand.

This allows us to purchase the stock at a bulk price but also to only purchase the stock needed, allowing us to offer it at a much lower price than other retailers as we do not need to mark the price up as to cover the losses of items that do not sell.

Sadly sometimes we are not able to use all of the stock received due to possibly receiving damaged items or receiving incorrect items. I really do apologize but unfortunately this is not a problem we can foresee and can only deal with when it does occur.

Unfortunately we cannot cancel the rest of the order as it's already been shipped.

Should you no longer be interested in receiving the item, your welcome to return the items and we will refund you the difference. After back and forth communication wanting my refund

Natasha from Runway sends an email today stating that I was charged for delivery and the return of items that I politely asked to be cancelled since my order is incomplete.

I am not sure if Runway is in the business of being unprofessional because that is the service I received from the onset. how and when did they decide to quickly to dispatch my item in a matter of hours whereas I asked beforehand to cancel my order.