Delayed Delivery, now No Delivery

On 16 February I placed order no ***. When I still had no notification or delivery by 10 March, I emailed to query the order. Jenevieve responded to say that the order was 'ready for picking', and that this means it would be dispatched 'within the next 2-3 days'. <br> <br> The next day I received an email from Runway Sales to say that deliveries had been delayed by stocktaking, and the order would be on its way.<br> <br> When by today I still had not received anything I queried it again. Today I was told by Jessica that two of the items were not available, and so these would be refunded. <br> <br> Why was the real status of my order not communicated to me when I queried the first time? I really don't appreciate being fobbed off or **** to. I have requested that this entire order, and a subsequent one placed, be cancelled and refunded in full. <br> <br>