BAD SERVICE FROM JENEVIVE!!

<p>I am a regular customer at runwaysale and I ususally purchase Triumph underwear but I recently had an issue with my order, I had ordered some underwear on triumph and 2weeks later, ordered again.</p> <p>1 and a half months later, I enquired about my 1st order as 21days after close of event had already passed and I was still waiting for my order. I sent a mail and "Jenevive" responded promptly and explained (and I quote) "We switched over to a new portal system and with this we experience some delays which we are terribly sorry for. " I accepted her response and moved on with life.</p> <p>2 weeks later, I then I recieve a mail informing me that my 2nd order is on its way, this was surprising to me because I hadnt received any feedback since Jenevives mail regarding my 1st order but my second one was already on its way? Dont get me wrong, I was happy to hear the news but I paid money for my 1st order and I was still waiting, this had me a bit worried so I mailed again and after 24hrs, the same Jenevive responded and was basically explaining that my order is delayed because one of the items i had added to my order is not available and I wont be recieving it etc.</p> <p>This was news to me because the 1st time I mailed, she sold me a different story, a lie really. When I called her out on it, she completely ignored my frustrations. did not once apologise as the mistake was on her side. completely brushed me off and told me the money will be credited to my account.</p> <p>I'm not sure how customer service is run at runwaysale, but when I was a CSA, the 1st thing I was taught to do when a mistake was pointed out by a customer was to apologise and empathise??!! I think she was very dismissive. I waited almost two months. She refrained from telling me the truth and when she finally did, There was no apology!</p> <p> </p>