Bad service

I placed an order last week. Delivery promised within 3 days. I furnished them with the correct delivery address. They utilise an external delivery co called DPD Laser. I got an SMS from DPD advising my parcel was ready for delivery in Free State. I Live in JHB. I tried changing the address via the link sent to me in the SMS which is the purpose of the link only to receive a response advising to call the call centre. I contacted Runway only to be told that I should contact DPD directly. I advised DPD of the correct address. Then I received a call from DPD to find out if I am in Durban. My goodness. Bad service from all sides and Runway refuses to step in and take control. I will not be utilising Runway in future.