Account deduction without a processed order

<p>I am appalled that my account was debited but an order was not processed. </p> <p>Upon phoning customer care i was told that i had an order against my name and i had to login again.</p> <p>To my horror, when i followed up today, i was told that i did not have an order against my name.</p> <p> </p> <p>I was under the impression that my 3 hours online did not go in vain as there was a deduction.</p> <p>The sale was on Monday, today is Wednesday and I had to follow up for feedback. </p> <p> </p> <p>They did advise that i will be refunded but i am shocked at the fact that my payment was processed in the first place and that it went undetected by RS.</p> <p> </p> <p>Please wake up RS...</p> <p> </p> <p>Regards</p> <p>Sanjana</p>