Under warranty unrepaired returned device.

Very much disappointed with the service from Rugged SA. I bought a new BV900 dust/waterproofed and underwater camera rugged phone 10 months ago, unfortunately it slipped and fell in water and it affected the sound (headphones stay permanently on) and it also affected the charging point. I took the phone in for a repair and after a week I was told the phone is ready for collection without any explanation of whether it is repaired or not.

I happily drove from Pretoria to the main branch in Roodepoort for collection, only to find that it is not repaired and I was told on the spot that "it will cost more than it's cost price to fix so it's better for you to purchase a new one".

The fact that the phone says dust/waterproof and underwater camera it's a false advertising. Rugged SA must stop misleading consumers and sell proper and tested products to the public, and also revisit their warranty terms and conditions.