Super customer service - NOT

<div>I posted the below review on Google, thought it a good idea to post it here as well for additional visibility. Update ***4: As can be expected, still no response from RuggedSa. I will continue to update this review in order to keep it at the top of the list so as to warn other potential customers. Update ***5: Since their response below I have not received ANY form of feedback, nothing, nada. You have been warned... Update ***1: After RuggedSa's reply below, I have not received any form of response from them. Speaks volumes about their aftersales support... On 25 Nov 2023 I ordered a "pre-loved" power bank from them and received it on the 29th of Nov, however it was swollen... I immediately got into contact with them on the 29th about the issue, the item was then collected on the 6th of December. Since then feedback was ZERO unless I contacted them for an update. Today after requesting feedback again I receive an email from *****&nbsp; that I "can collect the replacement device", nothing else. I had to google where RuggedSa is located and saw that they are based in Roodepoort (I'm based in Pretoria). So after paying for shipping for my original order and clearly receiving a faulty item, now it is expected of me to drive 126km (round trip) to pick up a power bank that I paid R140 plus R148 for shipping. Nice customer service hey?</div>