Rugged SA WhatsApp Useless for communications

The conversation with Rugged SA, which commenced on February 15th and persisted until today, February 26th, has been marred by unhelpful personnel handling WhatsApp responses. Despite my clear intent to purchase two Blackview phones valued at over R20,000 plus, particularly the BL8000, the interaction has been riddled with attempts to push discontinued models like the BL8800 and BV8900, as well as the ULe Armor 23 Ultra. Even after warning them that I would document my experience on Hello Peter towards the conversation's end, they've ignored both my warning and subsequent post, despite being logged on. This disregard for customer feedback only compounds the frustration caused by their unhelpful responses and the protracted nature of the exchange. they eventually reply at the end on the 26th the following Please be advised that we will not be bringing in the Bl8000 the only device with close specs to what you require will be the Armor 23 ultra we do have the A200 in stock. Please advise me if you want me to assist you with a quotation - They also said they tried calling me with no avail, but it is simply because I was not available, and this is why they did not respond further on WhatsApp... Please guys don't use the WhatsApp chat, it is totally useless... I think I will be buying my Phones else where.