Poor Service

Recently tried to purchase a 100W solar panel on Friday 29 November (Black Friday Special). The online store said there were 11 in stock and that stock could be back ordered. I placed the order and payment was confirmed immediately. 5 days later I receive an email that stock is not available, they have since arranged a refund but said 2-3 working days.

Their products are good, I bought the Rizzen 700w power station a year ago and have had no issues (bought through takealot), but there service in delivering via their OWN platform is poor, and communicating with customers takes too long, I missed out on other possible specials on a similar solar panels because they could not respond quick enough. Also the refund should be immediate, if they can get paid immediately, they should be able to refund immediately.

2 Star review because the product is good but their service is lacking.