Poor after sales support, be careful if you don't live in Johannesburg.

I bought a Ulephone Armour 22 from Rugged about a month ago. It is complex device and changing from Samsung to Ulephone was a challenge. After some help from their support and a lot of time I managed to configure the phone to a useable interface. HOWEVER! One issue remains, that could have potential life threatening implications. After simple commands, or even ending a phone call a pop up balloon appears at the bottom of the screen confirming the action. It stays there. You cannot swipe it away, tap it or in anyway move it. If you need your keyboard it sits right on top of the keyboard making typing almost impossible. The balloon stays there for some minutes. If you need to type an urgent message like " call an ambulance" or " call police" or just " help" you cannot, you must wait for the balloon to disappear. I have sent emails and screenshots, telephoned numerous times and a week after receiving a reply that the the matter "has been escalated" there is no reply. I have spoken to management who promised to come back to me, I'm still waiting. Their support insists that it is an Android issue, but after using Samsung Android for 12 years and never having this problem before I highly doubt it. That Android developers would allow the system to obscure your keyboard and pose a critical situation in communication I don't believe. Rugged support says I want my phone to be like Samsung, while I just want to see my keypad! The support response to a simple but critical issue is almost nonexistent. I am not in Johannesburg where they are, and they do not have any support in outlying areas. I cannot just go in and take the phone.