Non-functional device and very poor service

I have been extremely disappointed with the product and the after sales service I have received from your Company.

I purchased my phone (Ulefone Armor 6E) on 19th June 2020 and have had endless problems with this device.

Due to various reasons, after purchasing the phone, it took me a few weeks before I was able to actually transfer to the new device. Upon doing so, however, it was noted that the screen was faulty. It makes calls, types, opens screens and all sorts of things constantly.

In addition, it does not read the sim card properly. Sometimes it reads the sim, sometimes it does not. As a result, I am left without connectivity most of the time. It is not functional at all. I have done a sim swap, so I know that is not the problem.

I therefore went back to using my old phone.

I was only able to bring my phone in for repairs on 13th October 2020. Upon bringing the phone in and being told it would take 15 working days just to assess the phone, the consultant I dealt with was not very professional and did not seem to take my issue too seriously. Despite having spent R5,500 on the phone she seemed to think to think it would be just fine for me to buy another one whilst I waited for this one to be repaired.

When I received the phone back, there was absolutely no change. The screen is still faulty and it is still not reading the sim card. I spent money on getting the phone set up and on a proper screen protector so as to have a smooth change over and all the old issues were still there. As a result, I am still using my old phone.

As this product is not suitable for any use, I would like to return this device with a full refund. As a busy professional I do not have time for this. In this day and age with connectivity being as important as it is, This is not acceptable.