Horrific after sale support. No spare parts. longer than a 2month wait.

I bought a Rizzen 700W Premium portable Power Station and with in the month the cigarette port stopped working. I contacted them and was told I have to send it in. I delayed it because the rest of the device worked and I needed it. I eventually sent it in for repair. After 3weeks, I get told the spare part will take several weeks to arrive, do I want a pre loved device. I do not like the idea of getting a device with e lithium battery that could have been abused by another customer when mine is lightly used. I asked if they can supply with a health check on the battery. They ignored this request. This is after multiple emails. 48+ emails back and forth. I eventually told them send my device back while we wait for the spare part. The spare part arrives. I enquire can I take the device in and wait for a technician to assess it. Remember the device has already been assessed. No they cant do that and the device has to be assessed again. I am not sure what assessment takes more than 8hrs but whatever. I send the device in.

It takes them 7days to assess the device. And I kid you not, they send me a quote to repair the device that had broken under warranty. It broken within 1 month of the purchase. I am disgusted at the disorganised mess their support is.

I also requested that they send me the part last year and I would repair it myself. They ignored that email. How do you sell a device and not keep spare parts or get the parts within a month. This is 2025 and you can get parts shipped within a week from anywhere in the world. Now they want me to pay half of what the device is worth to fix it. Maybe the is a delay tactic? to put customers off. Shocking.

So bewareful if you want a great after sale support and get your device repaired enjoy the challenge of dealing with Rugged SA. I requested a manager and got refused the request. I called their office to be told by a bot the office is closed during their work hours.