Exceptional service.

I purchased a handset from them around August this year. After a month or so it developed problems. I sent it back to them from Pinetown at my expense. They 'overhauled' it and returned it to me at no cost. Another month or so, it became faulty again. They organised to have it collected and sent to them at their expense. I told them that this was a seriously faulty handset and that I would like it replaced. They agreed and sent me a new 'phone. Three or four weeks later, this handset too had serious problems. A couple of calls and one email later, they agreed to swap my handset for a different make that was higher specced, better quality and more expensive. They told me that I would not have to pay in the difference and sent me the new handset AND allowed me to keep the faulty handset for a day after I received to new one to facilitate an easy swap. All freight costs were covered by them.

I must make mention of Charlene who really went out of her way to keep this fussy customer happy.

Ten out of ten!