LS
Lee S

1 reviews | Active since Apr 2011

06 Dec 2024, 08:34

Bad Service!

bought a device from them which was out of box which kept rebooting. They then took my device and assessed it and it took a week before i got a replacement device which is also faulty as screen stops responding to only have that one sent in and so i am waiting again. It has now been 3 weeks and i still don't have a device. i would NOT recommend.

they apparently sell thousands of these yet i wait days/weeks on end while they always re-asses the faulty devices they have supp**** me, without once just swopping out their faulty devices straight away so now i must wait......

by the time a receive a working device a month of warranty is lost.....apart from the ridiculous waiting times

i even sent videos to show it was giving issues due to the fact i work at night, only to get ***ed out by the sales person for sending a whatsapp at 10pm (while device was acting up, yet only expecting help the next day ofcourse) although he asked me to contact him if i have issues etc.... well what a *** experience because he only went off on me and said how dare i send messages at 10.....

PS don't hand out cards if you don't want business because i can promise you lost out on deals through my company

0
Replies (1)
Rugged SA
Rugged SA's reply10 Dec 2024, 15:43
Official
 Hi Lee,

Thank you for taking the time to share your feedback. We truly apologize for the frustration and inconvenience you've experienced with your device replacement process. We understand how important it is for you to have a fully functioning device, and we are sorry that we have not met your expectations in terms of service and response times.In regard to your communication with our sales team, we sincerely apologize for the misunderstanding. That is not the experience we strive to provide, and we will address this internally to ensure our customers feel supported and valued at all times.

Best Regards,
Rugged SA