Booking.com and Rugari Villa unprofessional service provided

My sisters and I booked accommodation from Booking.com from at a place called Rugari Villa for the weekend of the 8th March and paid for it. Yesterday afternoon on the 5th March, 2 days before our check-in date we received a call from the owner of Rugari Villa to say the house was hit by the storm and some of the rooms were affected. So because she was unsure that it was safe for us to still check in we requested for a refund today the 6th March so we could find another place that can accommodate us. We are then told by Booking.com that they can't use ur payment for another booking on their site and that the refund will take 7-12 days after being processed to clear. We are now stuck with no accommodation for the weekend and we have made all arrangements for this trip and neither Rugari Villa owner nor Booking.com is willing to assist us for something which was not even out fault we are very disappointed in Booking.com as we were expecting them to assist us in this situation and they didn't. We now have no accommodation and no refund to book elsewhere. Their service was appalling and uncalled for. We were provided with the worst possible service and as we speak are still waiting for a refund and have NO accommodation for this weekend. Pathetic service