Pathetic Delivery Services

Ordered good online. On the 25 Nov 2019 delivery was mentioned that it takes 5-7 working days. However when I followed up on the 5 December 2019 I was told that, My goods were delivered on the 26th November 2019, They mentioned that they tried calling me but in vain. No missed call was received on the date mentioned. I was confused how a company can lie about goods being deliver only when you follow up. I was also angry about the fact no one seemed to know where is my delivery. This attitude and impression should be changed for a better customer experience