MISSING ITEM FROM GOODS ORDERED AND IM IGNORED NOW

I ordered uniforms on Friday on same day delivery as school starts on Wednesday this week. You did not send my childs cap. I sent 3 emails to you and I been calling every hour. No1 picks up. Is it because you can see my number coming up on your caller ID? I will not pay another courier fee charge and I expect my child's cap delivered to me by Tommorrow. This is urgent!!