Dishonouring Guarantee

The roof coating app**** by Lifestyle Guttering began flaking after a year though there is a 10-year workmanship guarantee and a 20-year life time guarantee. I asked them to look at the roof and was immediately told that the reason was 'hail damage' and I should approach my insurance company.<br> I doubted this but decided that I should do as they suggested. Absa did two assessments both of which stated that the reason for the flaking roof coating was bad preparation of the surface and declined liability.<br> I reported this to Lifestyle Guttering who said that Absa was attempting to avoid payment. Lifestyle Guttering had already sent me a quote to repair the damage that was exactly the same amount as they originally charged me, R9 000!<br> I spoke to my attorney who said that R9 000 was too small an amount for me to sue them and suggested that I go to the Small Claims Court. I did as Small Claims suggested but the registered letter sent to Lifestyle Guttering was returned as not accepted. I am currently having the roof repainted and have written off the R9 000 to experience