MISSING MACHINES - RUDAMANS NELSPRUIT

Rudamans Nelspruit

I went to pick up 3 of our machines yesterday that were in for a service since the beginning of November, one machine had difficulty starting and the other machine seems to be missing from your workshop. Very disappointed that we firstly had to wait approximately 10 weeks to receive any feedback regarding these machines (see complaint below) and also extremely disgusted that your service is non-existent. Please inform me how one of my machines that was already paid for, is missing from your workshop?

I paid R3780.28 on 11/01/2023 for the pick up of 3 machines - where only one is actually working or could be found (Machine 1 (Reg no: 202429) could not be found, machine 2 (Reg no: 202431) not working/starting and machine 3 (Reg no: 202432) working for now). Inform me why I was contacted stating that my machines were ready for pick up whilst not working and missing and why I had to wait 40 min to be assisted properly?

The machine that is not working and already paid for will be brought in AGAIN tomorrow, where you are welcome to fix it at your own cost within a REASONABLE TIME FRAME. And regarding the machine that is MISSING from your workshop you can either REPLACE it at your own cost by end of next week or make sure it is ready for pick up TOMORROW, seeming that you didn't have a problem with me paying for a service and machine that cannot be found (202429 - R1748.70). If you cannot seem to find it by then, refund the service amount and the original cost price of the machine.

Shaun was too busy playing on his phone to assist in searching for the missing machine or assisting the technician that was busy trying to start the other machine with great difficulty. And most of your other technicians/repair staff was more interested in going on lunch. If this is the service you provide to your customers, you can close your doors.

Your service is not poor, it is absolutely ridiculous.

Complaint already launched: "We have received extremely poor service from Rudamans Nelspruit branch. I took in 4 Wheat Eaters, roughly in the beginning of November for a service. I have done this before with a Lawnmower of mine, they called me following day, stated what was wrong along with the cost of repairs and the machine was ready a day or two after that. Now I was expecting the same service with the above mentioned Wheat Eaters. It has now been TWO MONTHS and no repairs have been done! I have numerous times to find out what is going on, I cant get a straight answer, or the more common one I keep on receiving is "We will call you back", to which no surprise, no one does. Between me and my dad, we visited the Workshop on two different occasions, upon my visit I got the Workshop Manager's personal number to find out what the status is of these machines, to which he doesn't reply on Whatsapp. Upon my dad's visit, they were apparently waiting for parts but also plan - by the sound of it - to rebuild the machines for a ridiculous price - we can basically buy new ones for the same price! But when we asked, leave it, we will take them to someone else who can get the job done in ample time, they all of a sudden can't find the machines in their own workshop? So my guess is, they either lost them or got ****** and if that is indeed the case, they can humbly replace them at their own cost. The Job card numbers are as follows. 202429 *** I think its worth reviewing or auditing your Nelspruit Branch."