Repeated Failures of Apex Solar Geyser System and Poor After-Sales Support

I purchased the Apex SGS Solar Geyser System from Rubicon with the expectation of receiving a reliable and high-quality product. Unfortunately, my experience has been extremely disappointing.

Since installation, 4 unit has failed on four separate occasions. Each time, the issue was repaired or replaced, but the fix only lasted for a short period before another fault occurred. It has become a recurring cycle of breakdowns, repairs, and further breakdowns.

What has made the situation even more frustrating is the level of customer support. Whenever I try to escalate the matter, I am repeatedly referred back to call centre agents rather than being given access to someone in management who can take ownership of the ongoing problem. After four failures of 4 different units, I believe the matter warrants intervention from senior decision-makers rather than another temporary repair.

I invested in this system expecting long-term reliability, but instead I have experienced repeated disruptions and a significant amount of time spent following up on repairs and support requests.

At this stage, I am looking for a permanent resolution rather than another short-term fix. I hope Rubicon will take responsibility for this ongoing issue and provide a solution that reflects the quality and service standards customers expect.

Based on my experience so far, I cannot recommend any product.