Waste of time waste management services

I would like to lodge a complaint regarding the waste removal guys. It is the 2nd week in a row that they have not collected our *******, please tell me what we are paying for then, my fiance actually ran after the truck to find out why and they ignored him flat. Then he called them and a woman named Daphny Assured us they would return and nothing, last week they were rude to my mother and also did not collect the *******, they also promised to return and never did. I am deeply frustrated by this, there is nothing wrong with the bin in fact it isnt even entirely full. Hell I'd also love to be paid a salary for not doing my dam job! This is in the Bonaero park Kempton park area. We must just pay for a service that we are not receiving and then get ignored flat! The service delivery is appalling!