E-HAILING SERVICES - DO NOT TRUST RTUSA - YOU WILL LOSE OUT

IN SHORT - I HAVE BEEN ****MED OUT OF A FULL PAYOUT CLAIM

1. 3 WEEKS TO APPROVE A CLEAN FAIR CLAIM 2. CLAIM APPROVED IN FULL BUT NOT AT THE PREFFERED PANEL BEATER 3. CHANTELLE JUGJIWAN ON EMAIL, STATED I CAN GIVE MY VEHICLE IN FOR THE REPAIRS TO MY PREFFERED PANEL BEATERS, THAT I COULD PAY THEM UPFRONT AND WHEN THE CLAIM IS APPROVED, I WILL BE PAID OUT. I THEN FOLLOWED HER INSTRUCTION WHICH MY EMAIL SERVES OF PROOF, SENT THE PROOF OF PAYMENT AS SHE REQUESTED, BUT THEN, THEY APPROVED THE PREFFERED PANEL BEATERS CLAIM BUT THE PAYOUT IS SHORT OF R7000 FROM WHAT THE QUOTE IS; NOTE THE 1ST APPROVED PANEL BEATERS COST WAS JUST R2000 LESS THAN THE PREFFERED PANEL BEATERS COST, THEY DRASTICALLY REDUCED THE APPROVED CLAIM PAYOUT. 4. I LODGED A COMPLAINT WITH THE OMBUDSMAN, 2 WEEKS LATER IM STILL AWAITING THAMI NXUMALO TO HAVE HIS RESPONSE SENT TO THEM, OF WHICH HE SAYS HIS LEGAL TEAM WILL SEND THROUGH. 5. REALISING THAT IM LOSING MORE INCOME FROM THE VEHICLE NOT BEING REPAIRED (I HAD TO PAUSE THE REPAIR WITH THE PANEL BEATER AS THE CLAIM APPROVAL IS MUCH LESS) I DECIDED TO JUST ACCEPT THE AMOUNT THEY APPROVED AND CUT MY LOSSES AS IM ACTUALLY LOSING OUT MORE ON INCOME FROM THE VEHICLE NOT BEING REPAIRED, BUT THAMI NXUMALO INSIST ON ME WAITING FOR HIS RESPONSE FROM THE OMBUDSMAN, WHICH HE SAYS IS THE SAME AS WHAT HE INITIALLY GAVE ME, THAT THE REDUCED PAYOUT AMOUNT CANNOT BE CHANGED AND ITS SET. I ASKED HIM NUMEROUS TIMES TO PLEASE ACCEPT MY APPROVAL OF THE AMOUNT THEY'RE OFFERING BUT HE IS IGNORING ME, OAKSURE MY BROKER, ISNT ASSISTING IN THE MATTER ASWELL.

I BASICALLY WANT THEM TO JUST SETTLE, BUT THEY'RE SORT OF DELAYING THE SETTLEMENT AS A PUNISHMENT FOR ME GOING TO THE OMBUDSMAN.