Six emails unanswered, call centre cuts after 15 minutes — two vehicles stranded

On 28 July 2026, I paid for renewal licence discs through the NATIS website for two vehicles, registration numbers BH75GLGP and CR22PWGP. Payment was confirmed by my bank to RTMC Highveld. Delivery was included and promised within 3 to 5 business days. SkyNet, the courier RTMC appointed, returned the parcel without delivering it — despite me providing a GPS pin and written access instructions via SkyNet's own WhatsApp channel. The parcel is now back with RTMC. I have since sent six emails across three RTMC addresses: ***, ***, and ***. Not one has received a reply. I called *** twice. Both times I waited over 15 minutes as number 27 in the queue. Both times the line was cut before I reached anyone. On one call I ran out of airtime waiting. RTMC holds the discs. They will not answer emails. They will not answer the phone. Both vehicles are stranded, and I cannot legally drive either one. I am demanding either immediate re-dispatch using a courier capable of rural delivery, or authorisation to collect in person from the eMalahleni (Witbank) NATIS office. This is a paid government service. The silence across every available channel is completely unacceptable.