Control Centre doesn't answer phone calls

Good day<br> <br> I've had three instances now where RSS's control centre for emergency reporting, rings and does not get answered. <br> <br> I had an armed ******* at my house a while back, and couldn't get through to RSS. Over the past two weeks, it's taken me quite a few re-dials before getting through. Then, if one happens to fortunately encounter a line that does give you the voice prompts, you have to go through a process to get through to emergency services. The operators take very long to take down your name & address.<br> <br> Suggestions:<br> 1. Have additional lines installed & fault reporting if one dedicated line is out of service<br> 2. Should a line be out of service, then you need some notification system to your technicians & management, & members<br> 3. Re-route your emergency control centre to a dedicated line - people should be able to access emergency centre very effortlessly, without having to wait for voice prompt. We should be able to quote a number with a link to our files containing details, as most of the operators battle with English.<br> <br> SECONDS CAN SAVE LIVES!<br> What is going to be done? Your response will determine my termination of contract on grounds of breach.