Spare Key

I purchased a car from RSC Auto Fourways on the 22nd Aug 2015, I was not given a spare key, was told that the spare key they received from the previous owner is not working and Candice showed me the damaged key, will order a new one from Kia Motors. Two weeks later I sent an email to Candice enquiring about the progress of the key, said is busy with Kia Motors about the key, when I come through on Saturday the key will be ready. I went to the dealer on Saturday as arranged, I was then told to come during the weeks so they can take the original key to Kia Motors to be coded for a spare key. I went again to the RCS Auto on a Wednesday 16th Sep, I was then told that they (Candice) contacted the previous owner to go where she bought the car from and request that the arrange a new spare key for her, as they gave a non working spare key when she purchased the car in 2012.Its two weeks later, I have not received any feedback, today I sent Candice an email asking her to provide me with feedback, her response \ Not as yet. As soon as we hear anything I will get back to you."I am not happy with the service I am getting from RSC Auto"