Poor quality motorcycle service

<div>I am going to try to be as objective as I can, but I must admit that this is quite a challenge. First, the background. I purchased a second-hand Ducati recently, and the previous owner, a very nice guy, decided to do a service of the bike - which he paid for entirely - as a gesture of goodwill before handing over the bike. There were a couple of issues identified which the service would specifically take care of. The most important ones were a non-functional rear brake, and a broken rear indicator. I will, therefore, concentrate strictly on these items, especially since many of the other items quoted in the service are very difficult to evaluate without careful comparison before and after, which I am not able to do. Firstly, the rear brake. Invoiced for : fitment of master cylinder, brake fluid, bleed rear brakes. On testing the bike after taking ownership, what I found was that the rear brake needed pumping to activate - it was often entirely without pressure on first use. I think I can therefore safely say that at the very least the bleeding was not performed correctly. It has, over a period of weeks, improved slightly but is still definitely "mushy" and really not very effective. I have no way of checking whether the master cylinder was replaced. Secondly, the rear indicators. Invoiced : repair rear indicators, and there was also a charge for "labour and diagnostics" which I assume was at least in part for the indicators since the right rear was non-functional. When I checked the rear indicators, I found the following. Left rear indicator : wrongly assembled and mounted, although functional. Right rear indicator : completely wrongly assembled, probably about to fall off, non-functional, and very amateurishly glued together. I am not a mechanic, although I am mechanically adept. Without any special knowledge or experience with the Ducati, I disassembled the tail assembly, examined the assembly and the electrical circuit, and figured out how to fix it. Firstly, the assembly as I received it was below amateur level. The fairly obvious (and very clever) interlocking of the separate parts allow the entire piece to be put together (quite easily I might add) into a perfect and vibration-cancelling mechanism. It really wasn't difficult to figure out. I managed to re-assemble it perfectly, everything precisely as it ought to be. I am quite stunned that a supposedly trained mechanic could not do this. Secondly, I examined the right indicator, and this is what I found. The assembly had been done so clumsily that the electrical connectors at the attachment point of the indicator had shorted out, which had burnt out the wire between the indicator and the wiring harness attachment point (connector) below the seat. The huge amount of glue sloshed around inside the indicator, presumably app**** in a vain attempt to correct the short circuit, was serving no purpose and I stripped it all out. I re-did the indicator connectors and isolated them quite easily, then replaced the wire between the indicator and the wiring harness (quite easily, nothing complicated there) after which the indicator functioned perfectly. The fact that they were (1) unable to perform this relatively simple task, and (2) had the audacity to bill for work not done, and (3) return the motorcycle in a state which was in fact not roadworthy, I find highly irregular. One more general observation. In going through the motorcycle over the last weeks, I have found (1) several missing bolts for panels at various points, and (2) incorrect bolts, very often bolts that should have been app**** on a different panel, where there was now a bolt missing, and (3) washers missing on some of the bolts. Clearly it is not possible to state with confidence that this was due to RSA Racing, as these could have been due to previous mechanics, but somehow given the sloppiness of the other work it wouldn't surprise me. A final comment. It was very clear to me that the previous owner was not very mechanically or electrically experienced. Like many bikers, he re**** on the "professionals" doing the work that they billed for, and doing it properly. I find it very sad that his confidence and trust was misplaced. Whereas someone like myself would have checked that the work was done properly, he was clearly not in a position to do this, and I would have thought that a professional workshop would do the proper thing. In my opinion his trust was abused.&nbsp;</div>