4 Months of Silence and Frustration

This has genuinely been one of the most frustrating and disappointing customer service experiences I have ever dealt with since joining your company.

Over the past two weeks, I have attempted to contact multiple numbers — six in total, with over half no longer in service. I have sent messages to three separate numbers, where I can clearly see that agents are online, yet my messages are blatantly ignored.

Despite your previous apologies and assurances, absolutely nothing has improved. I have still not received any updates regarding:

My removal

The status of my meeting with my lawyer

Monthly statements

Communication from creditors

Or even the most basic acknowledgment or courtesy follow-up

The only time I hear from RS Solutions is when my debit order is due — and quite frankly, that is unacceptable.

I’ve raised concerns repeatedly about the lack of permanent staff and the inconsistency in dealing with different people every time. This is not the first time I’ve brought this up, yet again, no improvements have been made.

Further to this, I have not been receiving my monthly statements, despite my repeated requests. I’ve only received one statement in the past four months — and only because I insisted on it.

This is not how a professional business should operate. I have done my part by being patient and continuously reaching out — which should not be my responsibility. You should be contacting me, not the other way around.