RUDE AND AGRESSIVE WORKER ON INSURRANCE CUSTOMER PROPERTY

<div>On 13 May 2026, RPS ELECTRICAL AND PLUMBING “PORT ELIZABETH” has been appointed to replace ****** pipes at the property. Upon completion, the tenant informs that they are finished. Upon my arrival, I greet the worker and pass to the tenant. While the tenant and I are in discussion so that we must wait until the geyser makes the water hot before I pay excess, the worker rudely interrupted and aggressively asked me he notice I have a problem with him. I rep**** that I didn’t mention that. Afterwards, he accuses me in front of the tenant that I have mentioned the company is ***** so I rep****, “You mentioned that”. After I informed him to give time for the water to get hot because the pipes were ******, the geyser was on, and the geyser was empty. He aggressively approaches the pipes and tells us he is going to remove the pipes. The tenant, who is an old lady intervene to ask why you want to do this and react like this he rudely and aggressively rep**** I reported the matter to the company, and the lady rep**** that he is a good worker. The worker of RPS ELECTRICAL AND PLUMBING “PORT ELIZABETH” has made us feel unsafe on the property with his reaction. Because the company did not act or apologize for such behaviour means they support such behaviour to insurance customers. This is a SANTAM insurance appointment which they need to answer why appoint such provider that treat insurance clients in such a manner.</div>