Levies Keep Increasing Despite Consistent Payments – No Transparency from Rozewood

Complaint: l'm the owner Meadowlands Estate, Unit NON001-D252, managed by Rozewood (Pty) Ltd. I have been paying my levies every month, usually between the 26th and 30th, and have never missed a single month.

After the levy increase around May–July 2025, my account started showing unexplained arrears. For example,

I paid R1,625.28 on 30 June 2025 (for June),

I paid R689 on 26 August 2024, which did not appear on my statement.

Despite sending multiple proof-of-payments and follow-up emails, my account continues to escalate, and I am now told I owe more than R4,000. When I ask for a breakdown, I only get generic replies that I am “paying late,” even though payments are made regularly.

I have requested several times for:

A full, itemised statement with all charges and payments.

Clarification on the levy increase amount and date.

Removal of unfair admin and interest fees.

This situation has caused unnecessary stress and confusion. I am doing my part by paying monthly, and I expect transparency, fair treatment, and accurate record-keeping. they are doing a good job but the increase of the amount which makes me not okay the increase cannot be double as if im not paying at all withn 3months already need to pay 4000 i back to differ

Name: Xolisiwe Magdeline Nongena Unit: NON001-D252, Meadowlands Estate, Newcastle Email: ***