Pathetic customer services

Dreadful interaction with customer services. My long experience started in March and items were only delivered in end of May. The whattsapp line is non existent. I have made many enquiries about the incorrect designs of products ordered yet the person behind the PC doesn't not respond and merely ignores when queries are made. They are very responsive when order was placed and designer allocated but once items have a problem they balantly ignore customers which is very unprofessional, I should have read the reviews first which some experienced the same problems I am faced with now. I have missed 2 occasions whereby the necklaces was suppose to be surprise birthday presents, very disappointing.

I want my refund on products or indication when is the other necklace replacement expected as you have indicated it will be communicated but no response from whattsapp. To be honest if this is the intial problem with communication, one wonders how long would it be for the Lifetime guarantee to be sorted for customers. PLEASE STOP HIDING BEHIND WHATTSAPP LINE AND RESPOND TO CUSTOMERS AND BE HONEST!!!!

PLEASE DONT FALL INTO THIS TRAP AND BECOME ANOTHER VICTIM LIKE MYSELF AND OTHERS, RATHER SUPPORT A LOCAL JEWELLARY STORE.