Disgusted with this Spa

Delayed Refund for Cancelled Booking - Urgent Attention Required

Dear Royal Tree Spar Management,

I am writing to express my disappointment and frustration regarding a delayed refund for a cancelled booking.

Booking Details:

- Booking made: 28 September 2024 - Booking cancelled: 2 October 2024 - Reason for cancellation: Unforeseen circumstances - Refund requested: 2 October 2024 - Expected refund timeframe: 10 working days

Issue:

Despite being assured of a refund within 10 working days, it has now been over 30 days (as of 6 November 2024) and I have yet to receive my refund. Each time I contact your customer service team, I am told that my message will be passed on to management, with no further action or updates provided.

Concerns:

- Unacceptable delay in refund processing - Lack of communication and transparency - Unreliable customer service

Request:

I kindly request:

1. Immediate processing of my refund 2. Clear communication regarding the refund status

Resolution:

I hope that you will take immediate action to resolve this matter and provide a satisfactory explanation for the delay. If not, I will be forced to explore further action and share my negative experience with others.